In an effort to help understand your options better, we have completed a list of questions and their respective answers to help you make educated decisions when it comes to getting your vehicle repaired.
Where do I get my claim number?
Claim numbers are listed by the insurance company at the time you report your accident. Just write the claim number down and bring it with you. If you need assistance in obtaining a claim number, we will be happy to assist you.
Can I take my vehicle where I want to have it repaired?
Yes. As the owner of the vehicle you have the right to choose where your vehicle is repaired. Most insurance companies have shops they work with on a regular basis and receive a discounted rate. You do not have to agree to work with the shop the insurance company recommends even if the insurance company says it will cost you extra if you take the vehicle somewhere else. Rest assured, we guarantee there will be no additional charge to you as we work with all major insurance companies.
Do I have to get more than one estimate?
No. There is no law in the state of Delaware that says you have to get more than one estimate. If insurance company asks you to get more than one, explain to them that you would prefer to work with Brandywine Auto Body. If they need more than one estimate, they can have one of their own appraisers take a look at your vehicle. All this should be done at your convenience and choice of location either your work, home or at our shop. If the insurance company gives you an estimate, they will repair your vehicle according to their approved estimate and contact them directly if any additional supplements are needed.
Can I get an estimate if I send you photos of the damage to my vehicle?
In order to ensure the most accurate estimate we prefer you bring your vehicle in to Brandywine Auto Body.
How long will the repairs to my vehicle take?
Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle's completion date may need to be revised. We will keep you informed throughout the repair process, and assure you we will return your vehicle to you as quickly as possible without compromising the quality of the repairs.
If your estimate is higher than the insurance company, will I have to pay the difference?
At Brandywine auto body, we work with all insurance companies and will negotiate a fair price to complete the repairs on your behalf without sacrificing quality or safety.
I have a brand-new vehicle has been involved in an accident; can it look new again?
Yes. Our master painters are trained and certified by ICar ASE. Brandywine auto body employs a state of the art process and PPG paints that enable us to accurately match your vehicle's finish.
Will my insurance company paid to paint the entire vehicle?
No. The insurance company will only pay for those damages that occurred due to the accident.
Do I have to pay a deductible?
Whether or not you are responsible for deductible is determined by your insurance policy and who was at fault. It is best to contact your insurance company or agent to determine whether or not your deductible has been waived or if you are responsible to pay it. If you are responsible for a deductible, your payment will be due to us upon completion of the repairs to your vehicle.
What are betterment charges?
Parts that wear out and need to be replaced with time and use (such as tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. The betterment charges are determined by the insurance company and are pro-rated, based on the actual miles of your vehicle.
Can other repairs or service be done on my vehicle while it is in your shop?
Yes, just be sure to notify your estimator of the repairs or service that you would like performed, so that he or she can make the necessary arrangements. We would be happy to complete other repairs to your vehicle.
If my vehicle has frame or unibody damage, will it drive and perform like it used to?
Yes, if it is repaired properly. If it is damage to the point of jeopardizing the structural integrity, or is a safety issue, we will advise the insurance company to total the vehicle.
Are rental cars available?
Yes. We have Enterprise Rental Cars delivered regularly. We can either make the arrangements for you or assist you in the process.
Do you have towing available?
Yes. If you need to have your vehicle towed to us, just give us a call and we will arrange the towing.
Should I sign the tow slip before my vehicle is towed?
Yes, but only after the cost of the tow is written on the slip. When signing for a tow please check to make sure you are only signing for the "consent to tow" and not "authorization to repair."
If I need my vehicle towed who will pay for it?
Brandywine Auto Body will pay for the tow and included on the repair estimate.
If I don't go to a dealer will it void my warranty?
Is there a warranty on the repair to my vehicle?
Yes. We want you to feel confident that your vehicle is being repaired correctly. Brandywine Auto Body repair warranty gives you peace of mind. From every nut and bolt of the work, to last finishing touches by our master painters, every aspect of your repair is covered in writing.
How should I care for my new paint?
While the paint is still fresh (first 60 days) avoid parking your vehicle anywhere that substances could come in contact with it. This includes under trees, where bird droppings or sap could fall on the new paint. If droppings, sap or bug splatters do get on your vehicle, they should be washed off as soon as possible due to the acidic effect. Be careful when adding fluids (gas, oil, etc.) to your vehicle. The chemicals in the fluids could damage the new paint. Do not use a scraper on any of the paint.
When washing your vehicle with in the first 60 days, do not use a commercial carwash. Their equipment can cause damage. Using a mild car wash soap (NOT household detergent) and clean fresh water hand-wash your vehicle with a clean, soft wash cloth or sponge. Make sure your vehicle's surface is cool to the touch and is in the shade to avoid water spots. Waxing is not recommended within these first 60 days, but should become regular part of your vehicle maintenance after this period. We suggest waxing your vehicle at least one time per year.
If you did not see your question listed above, please contact us at 302-478-1120 and we will do our very best to help.